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Groove 2 Frequently asked Questions
How much is postage?Postage is free on all orders from the UK & Ireland. For overseas orders we operate a single rate (no matter what the size of the order) which must be added, this varies slightly between Europe & Worldwide. Postage is added at the shopping cart stage. Insurance is available as an option for all orders. How quick is delivery?Orders are normally sent first class within 48 hours. If you have any queries please email us. Payments via cheque will be sent once they have cleared. How do I choose the DJs I want?Each numbered DJ from an event is a separate CD. These can be purchased individually at full price, via the discount entire night price or via the 3, 6 or 9 offers. If buying the offers and paying by credit card / debit via paypal, further in to the order there is a box that allows you to write a note with the details of which DJs from which events you would like. You can choose from any event CD on any page. If you forget don't panic. Send us a separate email as soon as you can with the information. If you forget all together we will contact you. This will delay your order until you give us a response. If you are sending a cheque please attach a note with the DJ choices and the events. It would be handy to include your email address and telephone number in case we have any queries. Please us the order form provided. Do I need to have a Paypal account in order to pay?You do not need to have a Paypal account in order to pay via credit or debit card. Nor will you have to open one. You only have to sign up for a Paypal account if you wish to receive payments yourself. I really want a T-shirt when are they going to be available?They will be out soon Do all the event CDs have MCs?Generally yes unless otherwise stated. What is the quality like of the mix CDs?The recordings are live from our events and will therefore have a live sound to them, this combines the music, MC & crowd noise at different levels depending on the recording. Generally the mixes are excellent quality. Some of the sets are split on to 2 CDs why?Where the original sets are 90 minutes we have split the set into two sets of 45 minutes each this is because the maximum music on a single CD is only 80 minutes and we felt people would want to get the whole set. I have a faulty item what do I do?In the rare occasions that one of your discs is faulty please send us an email with your name and address and details of the item that you have a problem with and what seems to be the matter and we will deal with it promptly. Do you do wholesale orders?Yes we can supply wholesale orders for the mix CDs. We do not do SOR. Minimum order of 3 of each item and a total order must be in excess of £100. Postage would normally be free. For prices please get in touch. Is there an order form for postal payments?Yes, click here |
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